StandDesk™ offers the most comprehensive and longest standing desk warranty in the industry. A lifetime warranty on the steel frame and a 10-year warranty on the motor, controller, keypad, electronics and mechanisms. Click here for full warranty details.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged, or defective item, for example).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order in the "Orders" tab and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship all products using UPS ground within the continental United States. We can ship to virtually any address in the world but please note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact customer service for questions about shipping outside of the continental US.
Most orders are shipped out within 1-3 business days via UPS ground. If for some reason this is not the case, we will estimate shipping and delivery dates for you based on the availability of your items and contact you with more information.