Common Questions

Do you have assembly videos for your desks? Down

Yes, indeed! Here are our most up-to-date assembly videos!

StandDesk Simple Assembly


StandDesk Pro Assembly

I just assembled my desk, how come it isn't working? Down

We've recently switched over to a new frame! With this new frame, you need to initialize the desk first before it can start standing with you! You can view how to do so here.

Can I purchase accessories independent of the desk? Down

Yes, you can! All other accessories can be purchased separately here

My order hasn’t shipped yet, but I want to upgrade / add accessories / change a portion of my order. What do I do? Down

Please Contact Us and a member of our Customer Experience Team will gladly assist! *Please note, we'll do our utmost to accommodate your request, however, in an effort to get your awesome StandDesk item(s) to you as promptly as possible, we do process and ship out orders within 1-2 business days.

When Will I Hear Back? Down

If you submitted an inquiry through our Contact Us form, you will hear back from an awesome member of our Customer Experience Team within one business day!

Do you offer discounts or discounts for group / bulk purchases? Down

Although we have razor thin margins and work very hard to bring you the best prices every day on our standing desks, we do offer discounts on larger business orders. Please reach out to us by filling out this form and you'll hear back from a member of our talented sales team usually within the hour!

I want to make a bulk order. Help!?! Down

Have no fear! We're here to help your business or organization get the stand up desks you need to transform your work space into a healthy, active office. Simply fill out this quick form and we will be in contact with you as soon as possible to help get you a quote. This will ensure you get the best deal possible and the best shipping rate on larger orders that need to ship LTL freight.

What desk sizes do you offer? Down
Jet Black Arctic White Natural Bamboo Light Bamboo
45" x 24" 45" x 24" 45" x 24" 50" x 26"
50" x 30" 50" x 30" 50" x 26"  
60" x 27" 60" x 27" 60" x 30"  
60" x 30" 60" x 30" 60" x 30" ergo edge  
What if I received my desk and it is damaged? Down

If you receive an item that is damaged or defective, please Contact Us as promptly as possible (within 72hrs for shipping damage). The more information you can provide, the faster we'll be able to assist and provide a solution or replacement item. Please be sure to include a detailed description of the issue and any photos or videos that demonstrate the issue.

What if my shipment was missing an item or component? Down

If your shipment was missing a package or a component of the desk, please Contact Us and we will promptly assist! *Please note, FedEx occasionally delivers packages separately, within 48 hours of one another - if you've received some, but not all, of your packages, using your FedEx tracking number you are able to check the status of each individual package by clicking the word 'show' on your FedEx tracking page.

What does NO TOP mean? Down

No top means that you will be getting the desk frame (with all motor and electrical components) only, so that you can use your own top from a different source. If you only get the frame, we will supply the necessary screws so that you can connect your own top.

How does the desk work? Down

Press and hold the up/down control button to adjust your height. The desk will elevate/lower until you reach your desired height. Other standing desks may require you to use a manual crank. We wanted to keep things simple, so you can focus on more important things. =)

Memory Handset Instructions? Down

Bring the desk to your desired height, hold a preset button for 5-8 seconds until it beeps, and repeat for each number/height.

Can I upgrade my Standard Handset for a Memory Handset? Down

Yes, you can. Just select the Memory Handset add-on on your configuration page.

I live in California - can I come pick up the desk? Down

Unfortunately customer pickups are not permitted at our third party Fulfillment Center for safety and insurance purposes.

How does the Cable Management Tray work? Down

Our Cable Management Tray is a sleek way to manage all your essential power cords. We designed this optional Tray so you’d never have to worry about messy power cords dangling everywhere or worrying if your cords are long enough. The Tray affixes to the frame and pairs perfectly with our Commercial Grade Power Strips.

What is the crossbar? Do I need it? Down

The Crossbar is an added stabilization feature that goes between the two legs. The desk was designed specifically so that it would be stable without a Crossbar (so you have more leg room). However, depending on the use of the desk and if leg room isn't as important, some customers have requested the extra stabilization (about 15%) - so it's an option if you'd like to add it! We also recommend the Crossbar for any customers that will be having upwards of 150lbs on the desk.

What’s the difference between Standard & Memory Handsets? Down

STANDARD FRAME - 2 button control (NO preset options)

MEMORY HANDSET - 3 presets to program desired heights

Can I use my own top? Down

Yes. Select “No Top” when configuring your order.

Can I put casters on my desk? Down

Yes, you can. We also sell our own casters as an add-on accessory! Just select the "Casters" add-on option on the configuration page.

What are the minimum and maximum dimension for a top if I wanted to use my own? Down

If you want to use your own top, just make sure it is minimum 24" x 45" and maximum 40" x 70".

I need more details on the Memory Handset. Down

The memory handset allows you to preset up to 4 different heights for the desk - so you don't have to find your perfect height each time you raise/lower the desk. It's also good if multiple workers/family members will be using it, so they can each have their own stored preset.

Shipping, Returns and Refunds

Help! My StandDesk broke! Down

We got you! Please email one of our very dedicated customer service reps at hi@standdesk.co and let them know what's happening. We'll work quickly to get it resolved as painlessly as possible!

Inspecting your shipment for damageDown

Many of our products, especially desk tops, are large and quite heavy. It is advised that inpsect your package and product before you sign for it. Inspect the box for obvious signs of damage, especially the corners. Then, if possible, open the box that contains the desktop to inspect for signs of damage. Once the driver leaves, if there is damage to the product that occurred during shipping it becomes the buyer’s responsibility to file a claim with the carrier. Call them right away for instructions or visit their website for more detailed instructions.

Shipping timesDown

Our products, if available, ship within 1-2 days from our warehouse in California. Transit usually takes from 2-5 days depending on your location, but shipping times may vary.

Do you ship to Canada or International?Down

We are currently focused on our domestic orders, within the Contiguous United States, and have not yet expanded internationally. If you are outside of our current shipping zone and would like to be notified when we are shipping to your area, please fill out this form. We are currently able to ship bulk orders (20 desks or more) to Canada only.

What is your return policy?Down

If for some reason you are not satisfied with your purchase you may return it to StandDesk within 30 days of delivery for a full refund. Please note that before returning a product to StandDesk you must obtain an RMA number for your product. You will need to fill out the return form on the bottom our shipping and returns page with all relevant information pertaining to the product you are returning. All returns must be approved by StandDesk before they can be accepted at our warehouse.

To qualify for a return on your StandDesk product, you must provide a receipt or proof of purchase and you must be the original owner. The item must be in the same condition as when you received it, and must be shipped back in the original StandDesk packaging. Failure to keep the original packaging will result in a refusal of initiating a return. StandDesk will issue a full refund upon receiving the product in the original packaging and in “like new” condition within 15-30 calendar days. If you are returning a desk, a return shipping cost for the items will be deducted from your refund amount. Please see our Shipping & Returns page for more detailed information.

Within the first 30 days, international customers or customers shipping through freight may return their order for a refund. The purchaser is responsible for the initial shipping costs plus the return shipping as well duties or taxes at customs (if any). The restocking fee is 30% of the order.

StandDesk reserves the right to apply a reasonable restocking fee for any product not returned in like-new condition. At anytime during the returns process you may request the product to be shipped back to you at your own expense. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days.

Warranty

What is your warranty? Down

Our StandDesk Pro model comes with an industry leading limited lifetime warranty on the steel frame and 10 years on all electrical/moving parts. We have a 3 year warranty for our StandDesk Risers and a 5 year warranty for our StandDesk Simple. Customer satisfaction is our number one priority. Please review our warranty page or contact us for any further questions. Our Warranty was upgraded POST our Kickstarter's FAQ to ensure we are providing the very best for our #standdesk Community.

StandDesk Product Specs

Frame Specs Down
  • Plus & Deluxe Frame - Weight: 69lbs Height Range: 28.5” to 45” (without top, discontinued)
  • Simple Frame - Weight: 66lbs Height Range: 27.5” to 47” (without top)
  • Pro Frame - Weight: 92lbs Height Range: 24” to 50” (without top)
Motor DetailsDown
 
StandDesk Pro:
  • Weight capacity: 400 lbs (without top)
  • Speed: 1.31"/sec, depending on weight load
  • Noise: 44 decibels during transition
  • Usage: 1 transition every 3 mins Overheat protection: motor will temporarily shut down to protect against overheat damage to the motor. Allow at least 1 hour cool down time. Electricity: 110v/60hz - USA.
StandDesk Simple:
  • Lift capacity: 242.5 lbs (without top)
  • Speed: 1.08"/sec, depending on weight load
  • Noise: 55 decibels during transition
  • Usage: 1 transition every 3 mins Overheat protection: motor will temporarily shut down to protect against overheat damage to the motor. Allow at least 1 hour cool down time. Electricity: 110v/60hz - USA.
Weight Down
  • Simple Frame: 66lbs
  • Pro Frame: 92lbs
  • Laminate Top: 40-45lbs
  • Bamboo Top: 60lbs

Purchase Orders

Can I send you a purchase order? Down

Yes, we accept purchase orders from health care facilities, universities, most government agencies, and clients we’ve worked with in the past for any order of 10 desks or more. If you’re unsure whether we will accept your PO just send us a message here.

What should I include on my PO?Down

Please make sure a contact person, phone number, and email address are included in addition to the standard billing and shipping information including an AP contact. Please go through the drop down menus on our product pages and send over the specification for each option.