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Frequently Asked Questions

Common Questions

We do! Here's a few popular references:

Check out the Product Manuals & Videos page for additional files and documents.

With our newest frames, you need to initialize the desk first before it can start standing with you! You can view how to do so here.

Yes, you can! All other accessories can be purchased separately are available on this store.

We do offer discounts on business orders. Please let us know what your needs are on the Request a Quote page and we'll get right back to you.

If you submitted an inquiry through our Contact Us form, you will hear back from an awesome member of our Customer Experience Team within one business day!

 

Shipping, Returns and Refunds

We got you! Please email one of our very dedicated customer service reps at hi@standdesk.co and let them know what's happening. We'll work quickly to get it resolved as painlessly as possible!

Many of our products, especially desk tops, are large and quite heavy. It is advised that inspect your package and product before you sign for it. Inspect the box for obvious signs of damage, especially the corners. Then, if possible, open the box that contains the desktop to inspect for signs of damage. Once the driver leaves, if there is damage to the product that occurred during shipping it becomes the buyer’s responsibility to file a claim with the carrier. Call them right away for instructions or visit their website for more detailed instructions.

Our products, if available, ship within 1-3 days from our warehouse in California. Transit usually takes from 2-5 days depending on your location, but shipping times may vary.

We are currently focused on our domestic orders, within the contiguous United States, and have not yet expanded internationally. If you are outside of our current shipping zone and would like to be notified when we are shipping to your area, please complete the Get Quote form and we'll do are best to accommodate. We are currently able to ship bulk orders (20 desks or more) to Canada only.

If you have already read our return policy, you can skip to your Return Manufacturer Authorization (RMA) request form.

We want to make sure you are 100% satisfied with your purchase, but if you are not, tell us what we can do to help; send an email to hi@standdesk.

Here are the basics for our return policy:

  • All returns must be approved by StandDesk within 30 days of receipt.
  • To qualify for a return on your StandDesk® product, you must provide a receipt or proof of purchase and you must be the original owner.
  • Failure to keep the original packaging will result in a refusal of initiating a return.
  • Once approved, an RMA number will be issued along with a return shipping label.
  • For a full refund, returns must be received in “like-new” condition and in the original factory packaging.
  • Returns received with missing packaging and/or damage will incur an additional minimum fee of 20% to cover the cost for repairs and part-replacement.
  • Returns will be processed within 3-5 days of receipt (on average). After a return is inspected by our staff, expect to receive a refund (less shipping costs) within 3-7 business days depending on your credit card provider.
  • For international returns and freight shipments, the customer may return their order within 30 days in like-new” condition. Refunds will be paid less shipping costs and a service fee of 30%.
  • The following categories are not eligible for return:
    • Custom order items
    • Order for more than one of the same item
    • Clearance items, or hyper discounted items
  • Please refer to our warranties page for more information about our product warranties.

StandDesk® reserves the right to apply a reasonable restocking fee for any product not returned in like-new condition. At anytime during the returns process you may request the product to be shipped back to you at your own expense. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days.

 

Warranty

Our StandDesk Pro model comes with an industry leading 5-year limited lifetime warranty on the steel frame and 3 years on all electrical/moving parts. We have a 3 year warranty for our StandDesk Risers and a 5 year warranty for our StandDesk Simple. Customer satisfaction is our number one priority. Please review our warranty page or contact us for any further questions. Our Warranty was upgraded POST our Kickstarter's FAQ to ensure we are providing the very best for our #standdesk Community.

TERMS & CONDITIONS: Warranty is VOID on any free/giveaway items.

 

Purchase Orders

Yes, we accept purchase orders from health care facilities, universities, most government agencies, and clients we’ve worked with in the past for any order of 10 desks or more. If you’re unsure whether we will accept your PO just send us a message.

Please make sure a contact person, phone number, and email address are included in addition to the standard billing and shipping information including an AP contact. Please go through the drop down menus on our product pages and send over the specification for each option.

Please email your PO to hi@standdesk.co