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Warranty

StandDesk™ offers the most comprehensive and longest standing desk warranty in the industry. A lifetime warranty on the steel frame, a 10-year warranty on the structure, and a 5 year warranty on the controller, keypad, electronics and mechanisms.

TERMS & CONDITIONS: Warranty is VOID on any free/giveaway items.

Returns Policy

We want to make sure you are 100% satisfied with your purchase, but if you are not, tell us what we can do to help @ hi@standdesk.co.

Here are the basics for our return policy:

• All returns must be approved by StandDesk within 30 days of receipt.
• To qualify for a return on your StandDesk® product, you must provide a receipt or proof of purchase and you must be the original owner.
• Failure to keep the original packaging will result in a refusal of initiating a return
• Once approved, an RMA number will be issued along with a return shipping label.
• For a full refund, returns must be received in “like-new” condition and in the original factory packaging.
• Returns received with packaging and/or damage will incur an additional minimum fee of 20% to cover the cost for repairs and part-replacement.
• Returns will be processed within 3-5 days of receipt (on average). After a return is inspected by our staff, expect to receive a refund (less shipping costs) within 3-7 business days depending on your credit card provider.
• For international returns and freight shipments, the customer may return their order within 30 days in “like-new” condition. Refunds will be paid less shipping costs and a service fee of 30%.
• The following categories are not eligible for return:
  • Custom order items
  • Order for more than one of the same item
  • Clearance items, or hyper discounted items

StandDesk® reserves the right to apply a reasonable restocking fee for any product not returned in like-new condition. At anytime during the returns process you may request the product to be shipped back to you at your own expense. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days.

If you need to return an item, visit our Shipping & Returns page and fill out the return form at the bottom of the page. Once you've submitted a return request, one of our customer service members will reach out to you with your return status. If your return is accepted, we'll notify you via e-mail of how to return the item and schedule a pickup of your shipment. Once we've received and processed the returned item we'll notify you of your refund.

Shipping

We ship all non-commercial orders using FedEx ground within the continental United States (lower 48). We can ship to virtually any address in the world but please note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact customer service experts using the chat button in the bottom right corner of the site, or email at hi@standdesk.co with questions about shipping outside of the continental US.

Most orders are shipped out within 1-3 business days via FedEx ground, with an average transit time of between 2-5 days. If for some reason it will take longer to ship your product(s), we will estimate shipping and delivery dates for you based on the availability of your items and contact you with more information.

Please note that for larger commercial orders (typically more than 3 desks) we will arrange a freight carrier and contact you with the cost if you place an order online. Otherwise please contact our customer service team with your order by using the chat button at the bottom of the site or by email and we'll get you set up right away!

Many of our products, especially desk tops, are large and quite heavy. It is advised that you inpsect your package and product before you sign for it. Inspect the box for obvious signs of damage, especially the corners. Then, if possible, open the box that contains the desktop to inspect for signs of damage. Once the driver leaves, if there is damage to the product that occurred during shipping it becomes the buyer’s responsibility to file a claim with the carrier. Call them right away for instructions or visit their website for more detailed instructions.