Do you have an assembly video?
Yes, we absolutely do! Click here
to view our StandDesk Frame Assembly Video.
How do I pre-drill my 26" x 56" Laminate Top?
If you purchased one of our 26" x 56" Laminate Tops, or are using a top of your own, you'll need to pre-drill the holes to affix it to your frame. Click here
to view our how-to video that will show you exactly what to do to get your Laminate Top Frame-ready!
Can I purchase accessories independent of the desk?
the Cable Management Tray and Memory Control Unit cannot
be purchased independently from the frame at this time, as they are packaged with the frame itself. All other accessories can be purchased separately here
My order hasn’t shipped yet, but I want to upgrade / add accessories / change a portion of my order. What do I do?
Please Contact Us
and a member of our Customer Experience Team will gladly assist! *Please note, we'll do our utmost to accommodate your request, however, in an effort to get your awesome StandDesk item(s) to you as promptly as possible, we do process and ship out orders within 1-3 business days.
When Will I Hear Back?
If you submitted an inquiry through our Contact Us
form, you will hear back from an awesome member of our Customer Experience Team within one business day!
Do you offer discounts or discounts for group / bulk purchases?
No - we sell at razor thin margins, so are unable to offer bulk discounts on the desks themselves. However, all bulk orders ship via Fedex LTL, and the shipping cost per unit decreases as the quantity of your order increases.
I want to make a bulk order. Help!?!
You can place orders for up to 40 desks directly on Standdesk.co. For 41+ desk orders, please contact firstname.lastname@example.org
What desk sizes do you offer?
We currently offer 26" x 56" Laminate Tops, and 30" x 60" Bamboo Tops. That said, our Frame can support a top as small as 24" x 50" and as large as 40" x 70" if you wish to use your own top.
What if I received my desk and it is damaged?
If you receive an item that is damaged or defective, please Contact Us
as promptly as possible (within 72hrs for shipping damage). The more information you can provide, the faster we'll be able to assist and provide a solution or replacement item. Please be sure to include a detailed description of the issue and any photos or videos that demonstrate the issue.
What if my shipment was missing an item or component?
If your shipment was missing a package or a component of the desk, please Contact Us
and we will promptly assist! *Please note, FedEx occasionally delivers packages separately, within 48 hours of one another - if you've received some, but not all, of your packages, using your FedEx tracking number you are able to check the status of each individual package by clicking the word 'show' on your FedEx tracking page.
What does NO TOP mean?
No top means that you will be getting the desk frame (with all motor and electrical components) only, so that you can use your own top from a different source. If you only get the frame, we will supply the necessary screws so that you can connect your own top.
How does the desk work?
Press and hold the up/down control button for 2 seconds and let go. The desk will automatically elevate/lower, completely hands-free. Once the desk reaches your desired height, just tap the up/down button again to stop the desk in place. It’s that simple. Other standing desks require you to continually hold down the control button when raising/lowering your desk, or you have to use a manual crank. We wanted to keep things simple, so you can focus on more important things. =)
Memory Control Instructions?
Bring the desk to your desired height, hold a preset button for 5-8 seconds until it beeps, and repeat for each number/height.
Can I upgrade my 2 button controller for a Memory Control unit?
The wiring for the Memory Control Frames is completely different than that of the 2-Button Control Frames, so unfortunately, the control units cannot be swapped out.
I live in California - can I come pick up the desk?
Unfortunately customer pickups are not permitted at our third party Fulfillment Center for safety and insurance purposes.
How does the Cable Management Tray work?
Our Cable Management Tray is a sleek way to manage all your essential power cords. We designed this optional Tray so you’d never have to worry about messy power cords dangling everywhere or worrying if your cords are long enough. The Tray affixes to the frame and pairs perfectly with our 12 Port Power Strip.
What is the crossbar? Do I need it?
The Crossbar is an added stabilization feature that goes between the two legs. The desk was designed specifically so that it would be stable without a Crossbar (so you have more leg room). However, depending on the use of the desk and if leg room isn't as important, some customers have requested the extra stabilization (about 15%) - so it's an option if you'd like to add it! We also recommend the Crossbar for any customers that will be having upwards of 150lbs on the desk.
What’s the difference between Standard & Deluxe controls?
STANDARD FRAME - 2 button control (NO preset options)
DELUXE CONTROLS (also called memory controls) - 4 presets to program desired heights
Can I use my own top?
Yes. Select “No Top” when configuring your order.
Can I put casters on my desk?
We don't recommend this, as it has not been tested enough yet. You are, of course, free to do whatever you like with your desk, but the warranty does not cover damage or injury caused by additional components not included in our kit.
What are the minimum and maximum dimension for a top if I wanted to use my own?
If you want to use your own top, just make sure it is minimum 24" x 50" and maximum 40" x 70".
Can I add a keyboard tray? Do you recommend a specific brand?
We recently launched our new and awesome Keyboard Tray.
Track Measurement: 300mm deep
Surface Measurements: 635mm x 250mm x 18mm
Single knob adjustment
I need more details on the deluxe memory control.
The memory control allows you to preset up to 4 different heights for the desk - so you don't have to find your perfect height each time you raise/lower the desk. It's also good if multiple workers/family members will be using it, so they can each have their own stored preset.
Are the desks shipped assembled or disassembled?
Desks are shipped disassembled, but come with all parts (including screws and tools) that are needed for assembly. It's easy to assemble, and should take the average person who isn't specifically handy no more than 20-30 minutes.
I am too short / too tall for your desk! What about me?
We have some great news - we're gearing up to release our Enterprise Model which spans from 23.5" min - 50" height max. The price will be a bit more expensive (est. $100-$200), but if you would be interested in this model, please email us so we can contact you when it is available!
How big of drawers can I use?
Anything under 27" height and 45" width will fit with our desks.
SHIPPING, RETURNS & REFUNDS
Do you ship to Canada or International?
We are currently focused on our domestic orders, within the Contiguous United States, and have not yet expanded internationally. If you are outside of our current shipping zone and would like to be notified when we are shipping to your area, please fill out this form: http://bit.ly/1mM2r64
We are currently able to ship bulk orders (20 desks or more) to Canada only.
What is your return policy?
We are certain that you will fall in love with your StandDesk immediately, but if for any reason, you receive your StandDesk item and decide you no longer want it, you can return the product within 100 days of delivery. Please note that you will be charged a 15% restocking fee for returns, and will be responsible for the cost of shipping back to us. To return your StandDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original packaging. Please send our Customer Experience Team an email to email@example.com if you would like to return an item, or if you have any further questions regarding our policy.
What is your refund policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of our receiving the product. Please remember that the refund will deduct a 15% restocking fee and associated shipping costs.
What is your warranty?
10 Year limited warranty. 3 years for moving/electrical parts. Customer satisfaction is our number one priority. Contact Us for any further questions. Our Warranty was upgraded POST our Kickstarter's FAQ to ensure we are providing the very best for our #standdesk Community.
STANDDESK PRODUCT SPECS
Plus & Deluxe Frame - Weight: 69lbs Height Range: 28.5” to 45” (without top)
Standard Frame - Weight: 61lbs Height Range: 27” to 44” (without top)
Lift capacity: 220 lbs (without top) Speed: .5 -.8” per sec, depending on weight load Noise: 55 decibels during transition Usage: 1 transition every 3 mins Overheat protection: motor will temporarily shut down to protect against overheat damage to the motor. Allow at least 1 hour cool down time. Electricity: 110v/60hz - USA. We do not yet have 220v/60hz - International available, but are aiming to have that as an option by the end of 2016.
Frame: 61lbs (+ 8lbs for Configurations w/ Cable Tray)
Laminate Top: 45lbs
Bamboo Top: 60lbs
What is the Crossbar? Do I need it?
The crossbar is an added stabilization feature that goes between the two legs. The desk was designed specifically so that it would be super stable without a crossbar (so you have more leg room). But, depending on the use of the desk and if leg room isn't as important, some customers have requested the extra stabilization (about 15%) - so it's an option if you'd like to add it!
Can I send you a purchase order?
Yes, we accept purchase orders from health care facilities, universities, most government agencies, and clients we’ve worked with in the past for any order of 10 desks or more
. If you’re unsure whether we will accept your PO just send us a message here
What should I include on my PO?
Please make sure a contact person, phone number, and email address are included in addition to the standard billing and shipping information including an AP contact. Please go through the drop down menus on our product pages and send over the specification for each option.
Where should I sent my PO?
Please email your PO to firstname.lastname@example.org