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Help

Peruse the FAQ

Find the answers to all your Standing Desk questions and a whole lot more!

Can't find an answers? Please Contact Us Here.

COMMON QUESTIONS

Do you have an assembly video?

We just switched over to our new frames, and will have a brand new assembly video coming soon! :)

How do I pre-drill my 26" x 56" Laminate Top?

If you purchased one of our 26" x 56" Laminate Tops, or are using a top of your own, you'll need to pre-drill the holes to affix it to your frame. Click here to view our how-to video that will show you exactly what to do to get your Laminate Top Frame-ready!

Can I purchase accessories independent of the desk?

Yes, you can! All other accessories can be purchased separately here

My order hasn’t shipped yet, but I want to upgrade / add accessories / change a portion of my order. What do I do?

Please Contact Us and a member of our Customer Experience Team will gladly assist!  *Please note, we'll do our utmost to accommodate your request, however, in an effort to get your awesome StandDesk item(s) to you as promptly as possible, we do process and ship out orders within 1-3 business days. 

When Will I Hear Back?

If you submitted an inquiry through our Contact Us form, you will hear back from an awesome member of our Customer Experience Team within one business day! 

Do you offer discounts or discounts for group / bulk purchases?

No - we sell at razor thin margins, so are unable to offer bulk discounts on the desks themselves. However, all bulk orders ship via Fedex LTL, and the shipping cost per unit decreases as the quantity of your order increases.

I want to make a bulk order. Help!?!

You can place orders for up to 40 desks directly on Standdesk.co. For 41+ desk orders, please contact iulia@standdesk.co

What desk sizes do you offer?

Jet Black Arctic White Beige Bamboo Brown Bamboo
26" x 56"  26" x 56" 26" x 50" 26" x 50"
30" x 60" 30" x 50" 30" x 60" 30" x 60"
30" x 60"

What if I received my desk and it is damaged?

If you receive an item that is damaged or defective, please Contact Us as promptly as possible (within 72hrs for shipping damage). The more information you can provide, the faster we'll be able to assist and provide a solution or replacement item. Please be sure to include a detailed description of the issue and any photos or videos that demonstrate the issue.

What if my shipment was missing an item or component?

If your shipment was missing a package or a component of the desk, please Contact Us and we will promptly assist!  *Please note, FedEx occasionally delivers packages separately, within 48 hours of one another - if you've received some, but not all, of your packages, using your FedEx tracking number you are able to check the status of each individual package by clicking the word 'show' on your FedEx tracking page.

What does NO TOP mean?

No top means that you will be getting the desk frame (with all motor and electrical components) only, so that you can use your own top from a different source. If you only get the frame, we will supply the necessary screws so that you can connect your own top.

How does the desk work?

Press and hold the up/down control button to adjust your height. The desk will elevate/lower until you reach your desired height. Other standing desks may require you to use a manual crank. We wanted to keep things simple, so you can focus on more important things. =)

Memory Control Instructions?

Bring the desk to your desired height, hold a preset button for 5-8 seconds until it beeps, and repeat for each number/height.

Can I upgrade my Standard Handset for a Memory Handset?

Yes, you can. Just select the Memory Handset add-on on your configuration page.

Assembly Instructions?

We just switched to a new model of our desks, so we will have an assembly video ready soon!

I live in California - can I come pick up the desk?

Unfortunately customer pickups are not permitted at our third party Fulfillment Center for safety and insurance purposes.

How does the Cable Management Tray work?

Our Cable Management Tray is a sleek way to manage all your essential power cords. We designed this optional Tray so you’d never have to worry about messy power cords dangling everywhere or worrying if your cords are long enough. The Tray affixes to the frame and pairs perfectly with our 12 Port Power Strip.

What is the crossbar? Do I need it?

The Crossbar  is an added stabilization feature that goes between the two legs. The desk was designed specifically so that it would be stable without a Crossbar  (so you have more leg room). However, depending on the use of the desk and if leg room isn't as important, some customers have requested the extra stabilization (about 15%) - so it's an option if you'd like to add it! We also recommend the Crossbar for any customers that will be having upwards of 150lbs on the desk.

What’s the difference between Standard & Memory Handsets?

STANDARD FRAME - 2 button control (NO preset options)

MEMORY HANDSET - 3 presets to program desired heights

Can I use my own top?

Yes. Select “No Top” when configuring your order.

Can I put casters on my desk?

Yes, you can. We also sell our own casters as an add-on accessory! Just select the "Casters" add-on option on the configuration page.

What are the minimum and maximum dimension for a top if I wanted to use my own?

If you want to use your own top, just make sure it is minimum 26" x 50" and maximum 40" x 70".

Can I add a keyboard tray? Do you recommend a specific brand?

We recently launched our new and awesome Keyboard Tray. 

Track Measurement: 300mm deep

Surface Measurements: 635mm x 250mm x 18mm

Single knob adjustment

Lifetime Warranty.

I need more details on the Memory Handset.

The memory handset allows you to preset up to 4 different heights for the desk - so you don't have to find your perfect height each time you raise/lower the desk. It's also good if multiple workers/family members will be using it, so they can each have their own stored preset.

Are the desks shipped assembled or disassembled?

Desks are shipped disassembled, but come with all parts (including screws and tools) that are needed for assembly. It's easy to assemble, and should take the average person who isn't specifically handy no more than 20-30 minutes.

I am too short / too tall for your desk! What about me?

Our Pro model's vertical adjustable height allows for 24" min. to 50" height max. The best things in life come in short and tall packages!

How big of drawers can I use?

Anything under 27" height and 45" width will fit with our desks.


SHIPPING, RETURNS & REFUNDS

Do you ship to Canada or International?

We are currently focused on our domestic orders, within the Contiguous United States, and have not yet expanded internationally. If you are outside of our current shipping zone and would like to be notified when we are shipping to your area, please fill out this form. We are currently able to ship bulk orders (20 desks or more) to Canada only.

What is your return policy?

We are certain that you will fall in love with your StandDesk immediately, but if for any reason, you receive your StandDesk item and decide you no longer want it, you can return the product within 100 days of delivery. Please note that you will be charged a 15% restocking fee for returns, and will be responsible for the cost of shipping back to us. To return your StandDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original packaging. Please send our Customer Experience Team an email to hi@standdesk.co if you would like to return an item, or if you have any further questions regarding our policy. 

What is your refund policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of our receiving the product. Please remember that the refund will deduct a 15% restocking fee and associated shipping costs.


WARRANTY

What is your warranty?

10 Year limited warranty. 3 years for moving/electrical parts. Customer satisfaction is our number one priority. Contact Us for any further questions. Our Warranty was upgraded POST our Kickstarter's FAQ to ensure we are providing the very best for our #standdesk Community.


STANDDESK PRODUCT SPECS

Frame Specs

Plus & Deluxe Frame - Weight:  69lbs    Height Range: 28.5” to 45” (without top)

Standard Frame -  Weight:  61lbs    Height Range: 27” to 44” (without top)

Motor Details

Lift capacity: 220 lbs (without top) Speed: .5 -.8” per sec, depending on weight load Noise: 55 decibels during transition Usage: 1 transition every 3 mins Overheat protection: motor will temporarily shut down to protect against overheat damage to the motor. Allow at least 1 hour cool down time. Electricity: 110v/60hz - USA. We do not yet have 220v/60hz - International available, but are aiming to have that as an option by the end of 2016.

Weight

Frame: 66lbs (+ 8lbs for Configurations w/ Cable Tray)

Laminate Top: 40-45lbs

Bamboo Top: 60lbs 

What is the Crossbar? Do I need it?

The crossbar is an added stabilization feature that goes between the two legs. The desk was designed specifically so that it would be super stable without a crossbar (so you have more leg room). But, depending on the use of the desk and if leg room isn't as important, some customers have requested the extra stabilization (about 15%) - so it's an option if you'd like to add it!


PURCHASE ORDERS

Can I send you a purchase order?

Yes, we accept purchase orders from health care facilities, universities, most government agencies, and clients we’ve worked with in the past for any order of 10 desks or more. If you’re unsure whether we will accept your PO just send us a message here.

What should I include on my PO?

Please make sure a contact person, phone number, and email address are included in addition to the standard billing and shipping information including an AP contact. Please go through the drop down menus on our product pages and send over the specification for each option.

Where should I sent my PO?

Please email your PO to hi@standdesk.co

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