Shipping & Returns

Shipping

We ship all non-commercial orders using UPS ground within the continental United States (lower 48). We can ship to virtually any address in the world but please note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact customer service for questions about shipping outside of the continental US.

Most orders are shipped out within 1-3 business days via UPS ground, with an average transit time of between 2-5 days. If for some reason it will take longer to ship your product(s), we will estimate shipping and delivery dates for you based on the availability of your items and contact you with more information.

To know more about our delivery process, please click here

Return Policy

If you have already read our return policy, you can skip to your Return Manufacturer Authorization (RMA) request form.

We want to make sure you are 100% satisfied with your purchase, but if you are not, tell us what we can do to help @ hi@standdesk.co.

Here are the basics for our return policy:

  • All returns must be approved by StandDesk within 30 days of receipt.
  • To qualify for a return on your StandDesk® product, you must provide a receipt or proof of purchase and you must be the original owner.
  • Failure to keep the original packaging will result in a refusal of initiating a return.
  • Once approved, an RMA number will be issued along with a return shipping label.
  • For a full refund, returns must be received in “like-new” condition and in the original factory packaging.
  • Returns received with packaging and/or damage will incur an additional minimum fee of 20% to cover the cost for repairs and part-replacement.
  • Returns will be processed within 3-5 days of receipt (on average). After a return is inspected by our staff, expect to receive a refund (less shipping costs) within 3-7 business days depending on your credit card provider.
  • For international returns and freight shipments, the customer may return their order within 30 days in “like-new” condition. Refunds will be paid less shipping costs and a service fee of 30%.
  • The following categories are not eligible for return:
    • Custom order items
    • Order for more than one of the same item.
    • Clearance items, or hyper discounted items.
  • Please refer to our warranty page for more information about our product warranties. 

StandDesk® reserves the right to apply a reasonable restocking fee for any product not returned in like-new condition. At anytime during the returns process you may request the product to be shipped back to you at your own expense. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days.

Return Request Form

Please fill out the return form below with as much information as possible so that we may assist you as quickly as possible. If you have any questions, please email us at hi@standdesk.co or call us at 213.634.0665.

 
 

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